AGB

we want to be as transparent and honest as possible, so here's the T: 

the following terms of service apply to all orders placed by the customer (referred to as ”you”) with ARROGANT HYPOCRITE, referred to as “we”, “us” and “our”, on the website (referred to as ”arroganthypocrite.com”)

by visiting arroganthypocrite.com and/or placing an order, you agree to be bound by the terms of service set out herein (the ”terms”). please make sure you have read and understand the terms before placing your order 

we reserve the right to refuse service to anyone for any reason at any time


OWNERSHIP

any use of arroganthypocrite.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARROGANT HYPOCRITE


PRODUCT

the inclusion of any products or services on arroganthypocrite.com at a particular time does not imply or warrant that these products or services will be available at any time. we reserve the right to discontinue any product at any time

these products or services may have limited quantities and are subject to return or exchange only according to our RETURN POLICY 


DELIVERY

ARROGANT HYPOCRITE reserves the right to restrict different areas for delivery during certain times of the year. this could be due to adverse weather conditions that exist in these areas which hinder delivery

we exercise the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option

we endeavour to dispatch orders in the fastest possible time and in the order in which they are placed. though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events

before you place your order, you will be informed of the expected delivery details. once you have placed your order you will receive an email confirmation with your expected delivery details

ARROGANT HYPOCRITE is unable to cancel any order once placed. if you place an order in error, or change your mind once it has been placed, it is your responsibility to return the item to us for a refund. we are not liable for return postage costs of the item and requests to 'return item to sender' or cancel the delivery does not change this

if your order does not arrive by the scheduled date, please contact us via email info@arroganthyprocite.com


PRICES

the prices displayed at arroganthypocrite.com include the statutory Value Added Tax but do not include a delivery charge

the delivery charge for each order will be the same, regardless of the size or weight of your order. the cost for each delivery method is clearly indicated during the check-out process


PRODUCT

take note, the products displayed on arroganthypocrite.com may be samples, with product details potentially evolving over the course of the selling period of the product. we make every effort to display our products and their colours as accurately as possible, however, please note that the displayed colours of the products will depend upon the screen of the user and we cannot guarantee that the user's monitor will accurately portray the actual colours of the products. there are also variations due to studio lighting and lighting within online content on the site and our social channels. 

faulty products: please notify us within seven days of receiving your item if you discover a manufacturing fault. manufacturing faults are defined by ongoing issue/s with the product’s design/construction and will be assessed as such between us and our manufacturers. we are not responsible for faults addressed outside of this 7-day period, or for issues not caused by product faults such as wear and tear. for more information on reporting product faults to us please see our RETURNS + EXCHANGES info


ORDERING

once you have placed your order, you will receive an email confirmation. if for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. and if we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment


RETURNS + EXCHANGES

we are happy for the customer to return items providing there is a good reason. you can return an item within 14 days of placing your order for a full refund or exchange. all returned items must be unworn and in re-sellable condition, with the tags still attached and in its original packaging. we reserve the right to return the item back to the customer if these conditions aren't met

please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery

all of our items are inspected once they are received at the fulfilment centre - if they are found to be damaged or dirty, we are entitled to have this sent back to the customer as this is a condition of our returns and refund policy. we are conscious of the potential waste un-resellable returns create and ask that customers consider this also, which is why we prefer to return these items back to the sender. if our fulfilment team finds the item to be in an un-resellable condition, a specialist team can review this on a case by case basis; however please bear in mind this will inevitably add more time until you may receive a refund

products returned for an exchange will not have to pay extra charges for their exchanged product to be sent out. additionally, we are unable to offer exchanges or refunds for any sale or discounted products

please note, it can take up to 14 days to receive and complete your return or exchange. in the event that a refund is due, we will refund the customer the amount paid for the item found within the receipt and order details. this does not include external costs such as shipping fees.

be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us


EU/INTERNATIONAL CUSTOMERS

please note, if you are returning item/s to us from outside of the UK you may incur customs fees for us to receive your item. as our returns policy stipulates that the return postage costs are the full duty of the customer, this includes any custom fees incurred in the postage of the return parcel. exclusions to this include if the product is faulty/damaged before wear


still got questions? we’ll do our best to advise — simply hit us up via email: arroganthypocrite.com